Accessibility


The following accessible services are available to assist travelers.

Also get Step-by-Step Directions to and from your gate.

 

Access


• The Terminal has three levels — upper level for ticketing and departing passengers, ground level for baggage claim and arriving passengers and lower level with a meeting point for greeting arriving passengers.

• All entrances have accessible ramps from curb to the Terminal, and all facilities have elevators.

• Passengers can be met curbside, at baggage claim, or at the Meeting Point on the lower level.

• Only ticketed passengers with boarding passes are allowed beyond the security checkpoint. If a passenger with a disability requires assistance to/from the gate or medical equipment such as oxygen at the gate, a pass provided by the airline must be shown at the security checkpoint.

Distance


The distance from the departure level sidewalk to the ticket counter is approximately 175 feet. Accessible ramps are available to the terminal. View terminal layouts including the location of restrooms and animal relief areas, or get Step-by-Step Directions to and from your gate.

 

Wheelchairs

 

Wheelchair assistance is provided by AirServ attendants. Contact your airline to schedule assistance at no extra charge. The air carrier representative will call the AirServ attendant once you have identified yourself at the ticket counter. If you need assistance from the curb, the person traveling with you or dropping you off can obtain a wheelchair from inside the Terminal lobby to assist to the respective ticket counter. If the person requiring assistance is driving themselves, they may park in one of the accessible parking spaces in the Terminal garage. However, they may also use the ValuPark service, as the driver is able to assist with bags from the car to the shuttle bus, and then again from the bus to the ticketing curb front.

 

Elevators

 

Elevators are available in the garage, Terminal and both Concourses. All elevators are equipped with emergency call buttons, Braille signage and raised numbers.

Luggage Carts


Carts are located in the garage and at the Terminal on both the ticketing and baggage claim levels for a nominal fee (cash and credit card accepted).

Restrooms


Restrooms accessible to individuals with disabilities are located in the Terminal and both Concourses. Companion Care Restrooms are also available near Gates A-11 and B-13 (after security).

Security


The TSA has specially designated lanes for persons with disabilities. To help expedite your passage through security, and for information on what items are allowed on the aircraft, visit the TSA online or call 1-855-787-2227. It is best to call approximately 72 hours ahead of travel.

Service Animals and Emotional Support Animals


Service animals are allowed throughout the airport in accordance with and as defined by Title II and Title III of the ADA. Emotional support animals, comfort animals, and therapy dogs are not defined as service animals under Title II and Title III of the ADA. Other species of animals, whether wild or domestic, trained or untrained, are also not defined as service animals. A doctor's letter does not lawfully make an emotional support animal a trained, service animal. Airlines have recently restructured their policies for transport of emotional support animals. Please refer to your airline's policy prior to arriving at the airport.

 

Service Animal Relief Area (SARA)

 

The indoor relief area is centrally located in Concourse A, near gate A18. The outdoor relief area is located on the Baggage Claim level near the Ground Transportation Center. Customers using the outdoor location will be required to return through the Security Checkpoint before departing on a flight.

 

Paging

 

The Airport has monitors throughout the terminals that visually convey information broadcast over the public address system. Callers wishing to page someone in the airport can call 859-767-3123.

Emergency Info

 

In case of emergency, audio visual fire alarms and automated external defibrillators are available throughout the airport.

Information Booths


Information booths are located in the Terminal and in both concourses.  All locations have access to language interpreters, including American Sign Language.

Parking


All parking facilities offer handicapped spaces. The Terminal Garage offers accessible routes equipped with curb ramps. The CVG ValuPark Lot operates a free shuttle bus that is wheelchair accessible. For more information, call 859-767-3106 or email us.

Contact Us

 

If you need assistance or would like to request an accommodation not listed here, please notify the ADA Coordinator at the email or phone number below. The ADA Coordinator will work with the respective tenants, contractors and/or concessionaires to meet a reasonable accommodation or modification. Read our Non-Discrimination Policy (PDF).

Wendi Orlando

ADA Coordinator

Cincinnati/Northern Kentucky Int'l Airport

P.O. Box 75200

Cincinnati, OH 45275

info@cvgairport.com

worlando@cvgairport.com

(859) 767-7470

(859) 767-7888 fax