Loyalty360.com/March 19, 2020
The airline industry has been in limbo these past few weeks, and undoubtedly taking a financial hit with each passing day. As customers all over the world have resultingly stopped flying in efforts to social distance and avoid interacting with the general public. But on the more positive side, something that all airlines & airports across the world strive to maintain, is their practice of ensuring a great customer experience and satisfaction. ASQ (Airport Service Quality) has awarded Cincinnati/Northern Kentucky International Airport (CVG) the prestigious recognition in maintaining great customer experience across 34 key performances.