We've made BIG changes all focused on YOU!

Thank you for traveling with us and showcasing patience as we tackled growth and pandemic changes at the Cincinnati/Northern Kentucky International Airport.  

If you’ve traveled over the last 18 months you may have had a different experience than before the pandemic. Some of these challenges were felt at CVG as we experienced record-breaking local passenger growth the last several years. When the COVID-19 pandemic struck it presented us with more challenges.

We’ve been working with our partners to find solutions to these challenges and improve every day, for you. Below are just a few examples of the BIG CHANGES we’ve made to transform your travel experience.

Our focus is always on you and your needs as we work to continuously improve your experience.

HERE'S HOW. 


challenge:  rental cars - version 3 - 2021

CVG SOLUTION


challenge:  parking version 3 - 2021

CVG SOLUTION


challenge:  escalators version 3-  2021

CVG SOLUTION

  • Began overhaul of escalators, one by one and section by section, in 2018.
  • Parking vestibule escalators completed and all open as of July 2021.
  • Escalator improvements in CVG started in the parking vestibules, and then work moved to the Terminal. Enhancements have been made to escalators that run between Ticketing, Baggage Claim, and the Welcome Point. These critical projects will help traveler flow and will will be complete within months.

 


challenge:  concessions version 3 - 2021

CVG SOLUTION

  • Refreshed concessions with unique blend of locally-flavored offerings - check out options and hours of operation here
  • Addition of high quality vending machines to add food & beverage choices 24/7
  • Working with concessions tenants to support talent recruitment

challenge:  baggage claim version 3 - 2021

CVG SOLUTION

  • Replaced all 4 baggage claim carrousels in 2021
  • Ongoing and continuous improvements to baggage claim systems

challenger:  cell phone lot version 3 - 2021

CVG SOLUTION

  • New entrance opened July 2021
  • Repaved and restriped for safe egress and efficiency
  • Minutes from passenger pick up

THANK YOU!  

In thanks for your continued support of CVG Airport and our business partners, we invite you to ENTER TO WIN - $500 Travel Voucher 

Button for $500 Travel Voucher Contest - 2021 2022

 

ENTER TO WIN HERE