Erlanger, Ky. (January 11, 2021) \- Hello Airport Assistant. Goodbye, airport stress! This week, [Cincinnati/Northern Kentucky International Airport](https://www.cvgairport.com/terminal/airport-assistance-services) (CVG) is launching SkySquad - a reservation-based curated service to improve the airport experience for anyone who needs an extra hand from curb to gate and back again.Families and caregivers with young children, seniors, and individuals in need of language services can book a personal airport assistant to help navigate the airport, carry bags, car seats, strollers and more.Please note throughout Covid-19, all assistants wear cloth facial coverings, socially distance when possible, use hand sanitizer throughout the airport journey and adhere to a staff checklist to ensure they are free of Covid-19 symptoms and exposure.Upon booking at [www.theskysquad.com](http://www.theskysquad.com/), a SkySquad assistant meets the traveler at their car (for departing passengers) or plane (for arriving passengers). The assistant then provides an extra hand with navigating the check-in process, assisting through security screening and getting settled at the gate. Services are also offered for return flights to navigate getting off the plane, obtaining luggage at baggage claim and securing ground transportation.SkySquad’s multi-lingual assistants are background checked and security screened by the TSA and FBI and issued badges by the airport. Their training includes customer delivery standards to anticipate needs and assist and expediate through airport processes. While waiting at the gate, SkySquad assistants can help watch luggage while customers use the restroom, purchase food and/or shop. SkySquad assistants stay with their customers through the boarding process even assisting to the plane door.“In addition to being SkySquad’s first expansion outside of its launch markets of Dulles International and Reagan National airports, we’re thrilled to welcome this small business start-up and woman-owned business to CVG,” said Candace McGraw, chief executive officer, CVG Airport. “SkySquad offers travelers another level of control and greater piece of mind. We are pleased to continue expanding amenities and services available to our passengers, especially during these difficult times.”"SkySquad's mission is to make travel throughout the airport less stressful and more enjoyable,” said Julie Melnick, chief executive officer, SkySquad. “Our service can ease anxiety for parents, caregivers, and loved ones who need assurance that the travel experience is hassle free and easy."How does it work?Simply go to [www.theskysquad.com](http://www.theskysquad.com/), and click on the booking form in the top right corner. You’ll then be matched with a SkySquad assistant who will greet you at your meeting point. At this time, bookings must be made 24 hours in advance.   Information can always be found [here](https://www.cvgairport.com/terminal/airport-assistance-services) on CVGairport.com.How much does it cost?SkySquad has rates as low as $49. Family packages for departures start at $99 and will get you from curbside to plane door.About SkySquadSkySquad’s mission is to provide a stress-free travel experience for those who benefit from a helping hand from their car door to the plane door. SkySquad was founded by a mom who has personally experienced the struggle of traveling through the airport. Today, SkySquad offers support at 3 airports with plans to expand nationally. Airport assistance is provided by background checked, badged airport employees with a strong knowledge of the airport layout and an unwavering goal of helping others. SkySquad launched in December of 2019 at Washington Dulles International Airport and is currently also at Ronald Reagan Washington National Airport and Cincinnati/Northern Kentucky International Airport.About CVG AirportThe Cincinnati/Northern Kentucky International Airport (CVG) has been serving passengers since 1947. CVG welcomed more than 9.1 million passengers in 2019, a 2.7 percent increase over the year prior. Amidst the COVID-19 pandemic, CVG still offers the most nonstop destinations, airline choices, and the lowest average airfares in the region. As the 7th largest cargo airport in North America and home to the Amazon Air Hub and DHL Express Global Superhub, CVG is diversified in both passenger and cargo operations. With an annual impact of $6.8 billion on the local economy, the airport drives regional growth and remains a leader in innovation. Learn more about CVG and its response to COVID-19 at CVGairport.com/FlyHealthy.

The Lane Report / Greg Paeth / January 8, 2021It’s a pretty good bet that 2021 will prove to be an extraordinary year for the tightly intertwined logistics and transportation industries in Northern Kentucky. That’s saying quite a bit in the wake of 2020, which will be cemented in our memories as the year that COVID-19 wreaked havoc on just about every aspect of our lives. Consider three vitally important stories that are expected to unfold this year: • Amazon, the million-ton gorilla of online retailing, is expected to open the first phase of its $1.5 billion air hub and distribution center in Northern Kentucky sometime before the 2021 holiday season. The company said it will create some 2,000 jobs once the entire facility is up and running on property owned by the Cincinnati/Northern Kentucky International Airport (CVG), where Amazon is expected to handle 64 flights every day. • Repairs have been made to the Brent Spence Bridge, which was damaged in November by a fiery tractor-trailer collision. The bridge carries 160,000 cars per day – and it was designed to carry just 80,000. It is also one of the busiest trucking routes in the United States, with freight equaling 3% of the nation’s gross domestic product crossing the bridge each year. Northern Kentucky officials have long been advocating for funding to upgrade the bridge, which originally opened in 1963. Officials hope the crash and shutdown, which lasted nearly six weeks, will shine the light once again on the need to upgrade the critically important north-south truck route – one of the reasons why Kentucky has established itself as a logistics mecca for the country. • For the first time in 20 years, the Transit Authority of Northern Kentucky – the TANK bus system – will introduce what it calls a substantial “redesign” of its services as it eliminates six routes and begins to concentrate its efforts in high-population areas along existing routes. The move is designed to counter a decline in ridership in the region and elsewhere in the country that has been caused, in part, by low gas prices. As the potential impact of these topics indicates, 2021 may present an unsettling blend of good news and bad for everyone who’s immersed in logistics and transportation in the Cincinnati/Northern Kentucky metropolitan region, where it’s estimated that more than 106,000 people work in those broadly defined categories. Of those, some 30,000 workers make their homes in Boone, Campbell and Kenton counties, according to Northern Kentucky Tri-County Economic Development Corp. (Tri-ED), which focuses on economic development in three counties that have a combined population of about 385,000. In her job as the CEO of CVG, Candace McGraw had a free front-row seat for the complete spectrum of pandemic-related news. At one level, the airport and most of its employees managed to avoid skyrocketing infection rates that crippled some businesses, said McGraw, who oversees an institution that is said to have an annual economic impact of $6.8 billion and 14,500 “badged employees” who work for the airport or other companies located on airport property. Despite becoming only the third airport in the country to receive a COVID-related “Airport Health Accreditation” from an international trade association in mid-September, passengers stayed away and numbers declined dramatically throughout 2020. “With the pandemic, our passenger levels are down, of course, but compared with all airports throughout the country, we’re tracking – thankfully – slightly above the national level for airports our size. So we will likely finish this year with about 35% of the passengers we had in 2019, and that’s faring better than some of my airport colleagues,” McGraw said.For 2019, the airport reported 9.1 million passengers. As the COVID-19 crisis worsened late in the year, McGraw made it clear that CVG and the airline industry don’t expect an immediate bounce back. For 2021, passenger levels are projected at 50% of the 2019 total, McGraw said. “For 2021, our budget is projecting that we’ll be at about 50% of the 2019 passenger levels,” said McGraw, who noted that airfares now rank 92nd in the country with an average of $215, according to the U.S. Department of Transportation. She also said that because of COVID-19, “cargo is booming.” “Throughout the pandemic, cargo is operating at (Christmas) holiday volumes and continues to do so,” said McGraw. In mid-November, she said, shipments were up 13.5% over last year, which had been a record year for the seventh-largest cargo airport in the country. “Cargo continues to be the bright spot. E-commerce has been accelerated by this pandemic.” Kentucky boasts that it’s the only state in the country with three international air shipping hubs: UPS in Louisville, and DHL and Amazon in Northern Kentucky, where those two companies temporarily share the DHL building, with some 2,000 DHL employees handling 90% of the German shipper’s deliveries to the U.S. Amazon, which broke ground on its Air Hub in May of 2019, operates 11 fulfillment centers in the state, according to the Kentucky Cabinet for Economic Development (KCED). The company said that since 2010 it has created 14,500 full- and part-time jobs in Kentucky, where it has invested $15 billion in infrastructure and wages. Atlas Air, an airfreight firm based in Purchase, N.Y., that has a “strategic relationship” with Amazon, is scheduled to open a new office a few miles from CVG in 2021. Atlas and other companies under its corporate umbrella operate the world’s largest fleet of Boeing 747 freight aircraft, the company said. FEAM Aero opened a $19 million, 103,000-s.f. cargo hangar at CVG in January 2020. It accommodates wide-body 747 aircraft for maintenance, repair and overhaul. The company services DHL, WOW Air, Atlas Air and Amazon Air’s fleet at CVG. The project created 100 new, high-paying aircraft mechanic jobs, increasing FEAM Aero’s employment at CVG to 300 jobs. “Among CVG’s strategic goals are to grow air cargo operations, and develop available airport land, both of which are achieved with this project,” McGraw said.FedEx also has a substantial presence in Northern Kentucky, where 500 people work in a ground-package facility, according to KCED. Verst Logistics in Walton, which has about 1,900 employees in five states and is a major player in Northern Kentucky and elsewhere in the country, also felt the impact of the pandemic in both positive and negative ways. “We operate distribution centers for the largest grocery chain in the U.S. and as you can imagine, their volume has been through the roof,” said Paul Verst, chairman and CEO. “Also, with so many people working or staying at home, our e-commerce/fulfillment customers are having a record year as well since so many people are ordering products online. From a negative perspective, our automotive customers closed plants for four to six weeks so we were forced to furlough employees on a temporary basis, but most – if not all – are back to work now. “We believe consumers will continue to purchase more products online after the pandemic is over, so we see a continued exponential increase in our e-commerce business,” said Verst, adding that revenues for 2020 have increased by “double digits.” “The COVID-19 pandemic has fundamentally changed the way we all do business. Any company who thinks business will return as usual when this is over will more than likely not be here in the next year or two,” he said. It was a similar story at Total Quality Logistics (TQL), a Cincinnati company that describes itself as the largest privately held freight broker in the country. “National freight activity is drastically elevated compared to 2019 and TQL is certainly seeing this in day-to-day business,” said TQL President Kerry Byrne, whose company was ranked in November as the largest privately held company in Cincinnati by the Cincinnati Enquirer, with 2019 revenues of about $3.4 million. “Grocery and e-commerce continue to occupy a large part of that, but we’re also seeing an uptick in lumber and metals due to growth in residential construction.” Robert Martinchenko, founder of LeanCor and senior vice president at Transplace, also said his company and its customers did well in 2020.[FULL STORY HERE](https://www.lanereport.com/136704/2021/01/cargo-is-booming/)

December 22, 2020As a follow up to this [partnership announcement](https://www.cvgairport.com/about/news/2020/11/19/cvg-airport-partners-with-thordrive-on-driverless-tech), ThorDrive and CVG Airport have fully developed autonomous ground equipment. The tractor featured in the video and photo below can transport passenger baggage or cargo containers. It is retrofitted with autonomous technology to safely navigate the airport environments without a driver.

Cincinnati Enquirer / Briana Rice / December 17, 2020Mollie Burke has spent over two years flying back and forth between her home in Chattanooga and Cincinnati for treatment at Cincinnati Children's Hospital for severe gastroparesis.On Wednesday, the 17-year-old had a special gift to share with one of the pilots at Cincinnati/Northern Kentucky International Airport. And a rare chance to visit the flight deck of a commercial plan. Burke has been battling stomach issues while in and out of the hospital and traveling back and forth throughout high school. She's been pursuing her private pilot's license since August and hopes to receive it at the same time as her high school diploma. Right now she's flying small planes with an instructor, but as soon as she has her private license, Burke will fly on her own.She has recently been accepted into the Aeronautical Sciences program at Embry-Riddle Aeronautical University with the goal to become a commercial pilot."It's been my dream for about two years now. I used to want to go into the medical field but I realized after being in the hospital for like, most of my childhood basically, I didn't want to be in a hospital for the rest of my life," Burke said. "Flying back and forth from Cincinnati so much, I really just fell in love with aviation and decided that is what I wanted to be."Burke was born at 31 weeks so she's had life-long gastroparesis issues. Over the years, she's had multiple surgeries and has flown to Cincinnati Children's 18 times."We exhausted every resource in Tennessee," said Andi Shadrick, Burke's mom. So the two began traveling to Cincinnati for treatment through a nonprofit called Miracle Flights, which paid for the flights to Cincinnati."She was throwing up and vomiting roughly 20 to 30 times a day," Shadrick said. Burke was unable to attend her sophomore year and half of junior year. Burke was the first person at Cincinnati Children's hospital to receive a new a gastric stimulator that has greatly improved her well-being, Shadrick said. The surgery was delayed until July because of COVID-19. "She basically has a pacemaker in her stomach and it's pretty effective right now."Life is looking pretty good for Burke, Shadrick said. She'll graduate from high school in May at the top of her class at Red Bank High School in Chattanooga, was recently accepted into her dream college and lately she's been feeling a lot better.Without Miracle Flights, Burke might not be doing so well. She couldn't make the five-hour drive to Cincinnati with how often she was vomiting. The company provides an average of 600 flights monthly to families who need assistance to reach life-changing medical care.Miracle Flights and its partner Torgoen on Wednesday gifted Burke with a pilot watch to give to an unsuspecting pilot during one of her future flights."Without Miracle Flight flying her, she would have never fallen in love with flying, she would have never wanted to be a pilot and the watch company would have never given her the watch," Shadrick said. "It's kind of like a big wheel of everyone involved to make yesterday happen."Burke joined Delta pilot Capt. Jim Leveille in the flight deck and gave him the watch on Wednesday. [FULL STORY HERE](https://www.cincinnati.com/story/news/2020/12/17/chattanooga-cincinnati-airports-flights-teen-cvg/3939148001/)

WLWT-TV 5 / December 16, 2020A 17-year-old girl who is battling a chronic illness received a gift of a lifetime this week and was also able to use it to surprise her pilot during her travels to Cincinnati for treatment.Mollie Burke has been traveling back and forth between her home in Chattanooga, Tennessee, and Cincinnati for treatment at Cincinnati Children's Hospital.Burke has a passion for aviation and is working to get her private pilot's license. She was also recently accepted into the Aeronautical Sciences program at Embry-Riddle Aeronautical University. She has a goal of becoming a commercial pilot one day.“Throughout my life, I have learned to view things from a bigger perspective, and the very idea of literally seeing the world from a larger perspective is exciting,” Burke said. “I experience a peace in the air that is more soothing than any other place, and I find that reassuring.”Miracle Flights and Torgoen heard about Burke's inspirational story and gifted her with two pilot watches, one for herself and one to give to a Delta pilot on a future flight.When Burke landed at the Cincinnati/Northern Kentucky International Airport on Wednesday, she surprised her pilot with the watch. Burke was also able to visit the flight deck and get an up-close look at what being a pilot is all about.[FULL STORY HERE](https://www.wlwt.com/article/teen-battling-chronic-illness-surprises-pilot-with-pilot-watch-on-flight-to-cincinnati/34995593)

CVG Staff and Delta News Hub / December 16, 2020Meet Mollie: Mollie is a 17-year old student who has traveled back and forth between her home in Chattanooga, Tennessee and Cincinnati Children’s Hospital for treatment over the last 27 months.Mollie has a passion for aviation and is currently pursuing her private pilot’s license. She has recently been accepted into the Aeronautical Sciences program at [Embry-Riddle Aeronautical University](https://erau.edu/) with the goal to become a commercial pilot.“Throughout my life, I have learned to view things from a bigger perspective, and the very idea of literally seeing the world from a larger perspective is exciting,” says Mollie. “I experience a peace in the air that is more soothing than any other place, and I find that reassuring.”Impressed and inspired by Mollie’s story of perseverance through adversity, [Miracle Flights](https://miracleflights.org/) and their partner [Torgoen](https://torgoen.com/) gifted her with a pilot watch to give to an unsuspecting pilot of one of her future flights.On Wednesday, Delta pilot Captain Jim Leveille was greeted after landing at [Cincinnati/Northern Kentucky International Airport](https://cvgairport.com/) with this surprise by Mollie, creating a special moment for each of them. Mollie also was able to visit the flight deck and experience a glimpse of her dream of being a pilot.“It’s an honor to play a small part in Mollie’s story and to receive such a special gift from a promising future pilot,” says Captain Leveille. “Despite the challenges we have seen in 2020, Mollie’s story is reminder of why travel remains essential, even during a pandemic.”“Thank you to everyone involved in helping make this happen today,” says Andi, Mollie’s mom. “It was important to us to let these pilots and other flight crew know how special they are to us and so many others who they transport each and every day.”

WCPO-TV 9 / Whitney Miller / November 24, 2020HEBRON, Ky. — Even though the [CDC has recommended that people stay home](https://asnn.prod.ewscripps.psdops.com/news/national/coronavirus/cdc-recommends-americans-do-not-travel-for-thanksgiving-amid-spike-in-covid-19-cases) for the Thanksgiving holiday, the Cincinnati/Northern Kentucky International Airport is still anticipating its busiest travel days since the start of the pandemic.In order to cope with the increase in travelers at the airport, CVG is turning to technology to keep COVID-19 at bay.Part of this new technology is utilizing a robot called “Gita” that helps make at least one of the jobs at CVG a contactless experience. The robot uses the push of a button and a censor to follow staff through the airport while they assist travelers to the gate or hand out supplies."We look at ourselves as being a place where you can test and develop things,” said Naashom Marx, Senior Manager of Strategic Innovation at CVG. “Gita is one of those examples. We have five of them in the airport that our employees use. We’re helping people move their things around, but also how do we make sure it’s contactless, something that people feel safe about?"We look at ourselves as being a place where you can test and develop things,” said Naashom Marx, Senior Manager of Strategic Innovation at CVG. “Gita is one of those examples. We have five of them in the airport that our employees use. We’re helping people move their things around, but also how do we make sure it’s contactless, something that people feel safe about?”Cleaning tools are on the cutting edge at CVG as well. The airport is utilizing Avidbots, an autonomous floor scrubber that can clean much more efficiently. Marx said the tool allows employees to utilize their time better so they can focus on cleaning surfaces. CVG is also using a new disinfectant spray called SafetyNet that kills germs on surfaces for up to 30 days.“Recognizing that nobody wants a virus, nobody wants anything (like that) traveling through different areas,” Marx said. “So what are the measures we need to look at? Cleaning a certain surface, or ensuring that the air is clean and safe. That could be through bi-polar ionization or through sprays that we are using that actually have an anti-microbial lasting effect on the surfaces.”CVG spokesperson Mindy Kershner said the airport staff have increased their cleaning regimen and are wiping down high-traffic areas like handrails, moving walkways and ticketing counters. New plexiglass guards have been installed “almost everywhere you could have an interaction with a human being.”The airport also has doubled its number of hand sanitizer stations.“We are really taking it very seriously,” Kershner said. “So if people need to travel or if they have chosen to travel, we want them to feel taken care of when they come to the airport.”In addition to the new technology and cleaning, there are safety measures CVG asks travelers to observe on the [Fly Healthy](https://www.cvgairport.com/flight/tips/flyhealthy) section of its website. Those include protocols like wearing masks and social distancing.[Full story and video here](https://www.wcpo.com/news/local-news/cvg-turns-to-new-technology-stringent-cleaning-protocols-to-keep-travelers-safe-during-busy-holiday)

APEX - The Airline Passenger Experience Association / Valerie Silva / November 13, 2020Since 2011, Candace McGraw has been the CEO of CVG, where she has led a team that reversed nine consecutive years of passenger decline, turning the US airport into one of the fastest-growing in the country for both passenger and cargo traffic. Candace also serves as treasurer of the ACI World Governing Board and immediate past chair of Airports Council International–North America, and has been appointed to two federal advisory panels: NextGen Advisory Committee and Women in Aviation Advisory Board.FAST FACTSYears in the industry: 25 Frequent flight: CVG–DCA Brand of suitcase: Tumi Seatback or PED? PED Passport stamp you wish you had: RussiaYou’ve been CEO of CVG since 2011. What has been your biggest achievement in that time? CVG had experienced nine consecutive years of passenger decline until we were able to reverse that trend in 2013. Once we were able to attract additional passenger carriers and diversify our business by focusing on cargo and land development, we were able to turn CVG into one of the fastest-growing airports in the US for both passenger and cargo traffic.You were once an attorney. What’s something you learned in law school that continues to inform your work today?  I am still a licensed attorney but haven’t practiced for a number of years. I keep my license, just in case. Law school hones your analytical skills, teaches you to appreciate and understand all sides of an argument and requires you to develop concise and clear arguments to support your position. All of which are important when juggling the interests of various airport stakeholders. One of my first-year professors taught us that clients are not paying you to know black-letter law – they are paying you for your judgment. The industry seemingly changed overnight with the spread of COVID-19. How did your job change in kind? Pre-COVID-19, I spent the predominant amount of my day focused on planning for the future. We were considering some interesting domestic and international opportunities. With the pandemic, we had to immediately triage the situation, handle the potential health and safety concerns, adjust our budget and focus on day-to-day operations. I think we have now struck the right balance of handling the immediate issues while not losing sight of future opportunities for success.Airlines have responded to the pandemic by canceling routes and grounding aircraft. What are airports like yours, whose costs are much more fixed, doing to ensure the economic survival of their business? CVG has seen a number of ups and downs over the years. As a former hub airport, we recognized years ago that we needed to diversify our business in an attempt to become more “recession-proof.” We made certain to attract passenger carriers, focused on additional cargo expansion and embarked on non-aeronautical land development, making sure that our land-development program also supported retail, commercial and industrial uses. We were very cognizant to not have all of our eggs in one basket. With passenger service being hampered by the pandemic, we are fortunate to have ongoing cargo and land-rental revenues. Additionally, like all other airports, we have also cut our operating budget, frozen all hiring and deferred all non-essential capital projects.What role has social media played in connecting with customers at a time when few are traveling?  Social media has been a critical communications tool as it has allowed us to educate, build confidence and engage with customers. Our communications and customer experience teams recently partnered to go above and beyond for a passenger. They took to social media to find the owner of a stuffed animal that was left behind in our facilities. Our customers were asked to help in the online search and share this feel-good story. They were able to follow along as the stuffed animal enjoyed a behind-the-scenes tour of the airport and ultimately flew home to its owner, the six-year-old boy who had received the toy as an adoption present. There were smiles all around! As a residual benefit, we gained thousands of new and engaged followers, millions of impressions and an enormous amount of earned media exposure.How important is cargo to CVG now, and what trends in this domain are you seeing? Cargo is tremendously important to the success of CVG. As home to DHL’s global superhub for the Americas and the future hub for Amazon Prime Air, we are currently ranked as the seventh-largest cargo hub in North America. As both hubs continue to grow, I anticipate that our ranking will continue to increase. Pre-pandemic, cargo was approximately 60 percent of our landed weight. In the midst of the pandemic, cargo is about 85 percent of our landed weight. We are very thankful for the business. The cargo carriers are literally helping us keep our lights on! As cargo growth increases, there have also been a number of related businesses moving to our region. Those businesses are either suppliers to the carriers or companies that need to quickly get their products to market.Does CVG remain on target with its Amazon Prime Air hub? Construction remains on target for completion, with Phase 1 anticipated to be operational for the 2021 holiday season. The hub comprises two large parcels: the southern parcel of 650 acres and a northern parcel of 440 acres. The southern parcel has been cleared, and construction work on the initial phase of the sort facility and ramp is ongoing. After the first phase is operational, Amazon is anticipating to complete development of the entire southern parcel. It may take another four to five years for completion. However, I can watch the construction from my office window – and I have never seen a project move so quickly.  Where do you hope to see CVG in 2030?  In 2030, CVG will be recognized as a catalyst that positively transforms our region and the broader aviation industry. It will continue to be forward-leaning and resilient. However, by that time, I anticipate I will be retired and cheering on Team CVG from the sidelines.How CVG is Keeping up with the PandemicBoosting Protocols on the Ground CVG has doubled the number of hand-sanitizer stations, installed plexiglass guards at ticket counters and gate holds and is regularly wiping down high-touchpoint areas and using autonomous floor-cleaning technology. “The airport has placed friendly reminders throughout our facilities for travelers to wear face masks, physically distance and travel only when feeling well,” McGraw says.Launching “Fly Healthy” Online On this new section of the airport’s website, travelers can watch video demonstrations of the enhanced cleaning procedures; read updates related to parking, security and concessions; and access links to important resources, such as airline and state-level guidance, allowing them to educate themselves about any restrictions applicable to their trip. “We created the Fly Healthy section on our website to allow travelers to research and plan their trip to feel comfortable and confident before leaving home,” McGraw says.Embracing New Technologies In early 2020, prior to the pandemic, CVG launched Avidbots’ autonomous cleaning robot, Neo, which McGraw says has become a valuable resource that is now deployed three to four times per day. It is also testing a thermographic gateway screener, from Fazing Labs, that uses infrared capabilities and artificial intelligence to obtain data and plan for future scenarios. “Over the last several years, CVG has leaned heavily into technology to enhance the customer experience,” McGraw says. “But the pandemic is heightening the adoption of additional solutions.” _This article was originally published in the 10.4 November/December issue of_ [APEX Experience](https://apex.aero/magazines/november-december-2020/) _magazine._[Full story here](https://apex.aero/articles/2020-11-17-c-suite-cincinnati-northern-kentucky-international-airport-ceo-candace-mcgraw/)