01/11/2021

Erlanger, Ky. (January 11, 2021) - Hello Airport Assistant. Goodbye, airport stress! This week, Cincinnati/Northern Kentucky International Airport (CVG) is launching SkySquad - a reservation-based curated service to improve the airport experience for anyone who needs an extra hand from curb to gate and back again.

Families and caregivers with young children, seniors, and individuals in need of language services can book a personal airport assistant to help navigate the airport, carry bags, car seats, strollers and more.

Please note throughout Covid-19, all assistants wear cloth facial coverings, socially distance when possible, use hand sanitizer throughout the airport journey and adhere to a staff checklist to ensure they are free of Covid-19 symptoms and exposure.

Upon booking at www.theskysquad.com, a SkySquad assistant meets the traveler at their car (for departing passengers) or plane (for arriving passengers). The assistant then provides an extra hand with navigating the check-in process, assisting through security screening and getting settled at the gate. Services are also offered for return flights to navigate getting off the plane, obtaining luggage at baggage claim and securing ground transportation.

SkySquad’s multi-lingual assistants are background checked and security screened by the TSA and FBI and issued badges by the airport. Their training includes customer delivery standards to anticipate needs and assist and expediate through airport processes. While waiting at the gate, SkySquad assistants can help watch luggage while customers use the restroom, purchase food and/or shop. SkySquad assistants stay with their customers through the boarding process even assisting to the plane door.

“In addition to being SkySquad’s first expansion outside of its launch markets of Dulles International and Reagan National airports, we’re thrilled to welcome this small business start-up and woman-owned business to CVG,” said Candace McGraw, chief executive officer, CVG Airport. “SkySquad offers travelers another level of control and greater piece of mind. We are pleased to continue expanding amenities and services available to our passengers, especially during these difficult times.”

"SkySquad's mission is to make travel throughout the airport less stressful and more enjoyable,” said Julie Melnick, chief executive officer, SkySquad. “Our service can ease anxiety for parents, caregivers, and loved ones who need assurance that the travel experience is hassle free and easy."

How does it work?

Simply go to www.theskysquad.com, and click on the booking form in the top right corner. You’ll then be matched with a SkySquad assistant who will greet you at your meeting point. At this time, bookings must be made 24 hours in advance.   

Information can always be found here on CVGairport.com.

How much does it cost?

SkySquad has rates as low as $49. Family packages for departures start at $99 and will get you from curbside to plane door.

About SkySquad

SkySquad’s mission is to provide a stress-free travel experience for those who benefit from a helping hand from their car door to the plane door. SkySquad was founded by a mom who has personally experienced the struggle of traveling through the airport. Today, SkySquad offers support at 3 airports with plans to expand nationally. Airport assistance is provided by background checked, badged airport employees with a strong knowledge of the airport layout and an unwavering goal of helping others. SkySquad launched in December of 2019 at Washington Dulles International Airport and is currently also at Ronald Reagan Washington National Airport and Cincinnati/Northern Kentucky International Airport.

About CVG Airport

The Cincinnati/Northern Kentucky International Airport (CVG) has been serving passengers since 1947. CVG welcomed more than 9.1 million passengers in 2019, a 2.7 percent increase over the year prior. Amidst the COVID-19 pandemic, CVG still offers the most nonstop destinations, airline choices, and the lowest average airfares in the region. As the 7th largest cargo airport in North America and home to the Amazon Air Hub and DHL Express Global Superhub, CVG is diversified in both passenger and cargo operations. With an annual impact of $6.8 billion on the local economy, the airport drives regional growth and remains a leader in innovation. Learn more about CVG and its response to COVID-19 at CVGairport.com/FlyHealthy.